Delivery Policy

If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through the CircleOne website.

Details of our delivery service

Online Ordering and Email Confirmation

Products purchased through the CircleOne website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is dispatched, we will send you a confirmation email.

Courier Delivery

Deliveries will be performed by a professional courier company engaged by CircleOne. The delivery service is available from 10 am until 8 pm during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and provide a valid form of identification when your order is delivered.If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, the courier company, acting on CircleOne behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company. In no case CircleOne will refund the amount if the product doesn't reach you for above mentioned reasons as the product we deal in are customized products and of no use to anyone.

Viewing your order status

To ascertain the status of your order, please view your order status under 'My Account'.

Delivery Times

Our delivery times will vary between 2-10 working days depending on the location and serviceability. While CircleOne is firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to unforeseen reasons.

Costs

There is a delivery fee of depending on the products weight ordered. CircleOne, in its sole discretion, may determine that your delivery address is located in a remote area and may, upon you placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being payable, you will still have the choice to withdraw your order.

Calculating Delivery Cost

Find your delivery fees simply by entering your delivery address in the CircleOne website's checkout page, and the CircleOne site will calculate the delivery fees for you.

Our Liability

CircleOne is not liable for any incorrect order or delivery where you make an error in the information that you provide to CircleOne. We take all reasonable steps to ensure that your ordered products are delivered within 2-10 business days. While CircleOne will try to ensure a smooth delivery process, in the event that we are unable to meet the estimated delivery timeframes, you accept and agree that CircleOne will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond the control of CircleOne, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.

CircleOne delivers the products in standard packaging. All risk in the products will pass to you upon delivery; from the time when the risk passes to you, CircleOne will not be liable for any loss or destruction of the products.